Frequently Asked Questions
Your visit, explained
Your visit, explained
Find answers about your first appointment, treatment, ACC injury claims and herbal medicine. If you have a question about your own circumstances, please contact the clinic.
General Questions
What is acupuncture?
Acupuncture is a traditional Chinese medicine practice that involves inserting thin needles into specific points on the body. It helps balance the flow of energy (Qi) and promotes healing, pain relief, and overall well-being.
Does acupuncture hurt?
We use very fine needles and a gentle, targeted approach, often with only one or a few needles. Let Jason know if you feel nervous or uncomfortable so the treatment can be adjusted to your comfort.
Is acupuncture safe?
We use single-use needles and assess your health history before treatment. Please tell Jason about any medical conditions, medicines, pregnancy or concerns so he can discuss suitability and precautions with you.
What should I expect during my first session?
Your first session includes:
A detailed discussion of your health history, symptoms, and concerns.
A thorough examination, which may include pulse reading, tongue diagnosis, and abdominal diagnosis.
A personalized treatment plan with acupuncture and/or herbal medicine recommendations.
The insertion of fine needles at specific points to stimulate healing.
Most people feel relaxed or experience immediate relief during the session.
How should I prepare for an acupuncture session?
To get the best results:
✓ Avoid eating a large meal before treatment.
✓ Avoid coming on an empty stomach—don't be too hungry before treatment.
✓ Wear comfortable clothing for easy access to treatment areas.
✓ Stay hydrated and avoid alcohol before your session.
If you have any concerns, feel free to ask before the session.
How do I know if the treatment is working?
Many patients experience immediate relief during or right after the session, such as:
✓ Reduced pain or tension
✓ Improved mobility
✓ A sense of deep relaxation
For some conditions, improvements happen gradually over several sessions as the body heals.
We assess real-time feedback by asking you to move the affected area or check pressure points. If symptoms respond positively, it means the treatment is working.
Conditions & Effectiveness
What can acupuncture help with?
Acupuncture is effective for various conditions, including:
✓ Pain relief – Musculoskeletal issues, back pain, arthritis, injuries
✓ Digestive health – IBS, bloating, acid reflux, nausea
✓ Chronic conditions – Migraines, menstrual health, infertility
✓ Men's health – Prostate health, circulation, stress-related issues
✓ Autoimmune diseases – Inflammation, chronic fatigue, immune support
✓ Mental health – Anxiety, stress, sleep disorders
How many sessions will I need?
The number of sessions varies depending on the condition:
Acute conditions (e.g., muscle strain, headaches) may improve within 1-3 sessions.
Chronic conditions (e.g., migraines, digestive issues) may require multiple sessions for long-term results.
Your acupuncturist will recommend a treatment plan tailored to your needs.
ACC Treatment
Do you offer ACC-covered acupuncture?
Yes! One Acupuncture Clinic provides ACC-covered acupuncture treatments for injuries that are approved by ACC.
How does ACC treatment work?
Patients must bring a valid ACC claim number from their doctor, physiotherapist, or other healthcare provider.
Once you provide your ACC number, we can proceed with treatment under ACC coverage.
ACC covers part of the treatment cost. Our surcharge is NZ$25 per treatment.
If you're unsure whether your injury qualifies for ACC, check with your referring healthcare provider.
Herbal Medicine & Safety
Do you offer herbal medicine?
Yes, we provide Chinese herbal medicine as part of our holistic treatment approach. Herbal formulas are customized to address your specific health concerns.
What can herbal medicine help with?
Chinese herbal medicine is effective for:
🌱 Digestive health – Bloating, acid reflux, IBS
🌱 Menstrual & reproductive health – PMS, irregular cycles, fertility support
🌱 Stress & anxiety – Insomnia, emotional balance
🌱 Chronic pain & inflammation – Arthritis, autoimmune conditions
🌱 Immune system support – Frequent colds, fatigue
Is herbal medicine safe?
Yes, herbal medicine is safe when prescribed by a qualified practitioner. At One Acupuncture Clinic, we ensure:
✓ High-quality herbs from trusted suppliers
✓ Customized formulas tailored to your specific condition
✓ Careful consideration of interactions with medications
Are there any side effects?
Most people tolerate herbal medicine well, but mild digestive changes (e.g., increased urination or warmth) may occur as the body adjusts. If needed, formulas can be adjusted for comfort.
Can I take herbal medicine with Western medications?
In many cases, yes. However, it's important to inform your acupuncturist about any medications or supplements you are taking to avoid interactions.
Ready to book your treatment?
Same-day availability is often possible. Choose a time that works for you.